Shipping policy
Shipping Policy
Thank you for shopping at Reefside Surf Co. This Shipping Policy outlines the details of shipping procedures, costs, delivery times, and related terms applicable to orders placed through our website.
Order Processing
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Order Fulfillment: We strive to process and fulfill orders promptly. Orders are typically processed within 3-5 business days (excluding weekends and holidays) from the date of purchase. However, order processing times may vary depending on product availability, order volume, and other factors.
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Order Confirmation: Upon placing an order, you will receive an order confirmation email with details of your purchase, including order number, items ordered, shipping address, and estimated delivery date.
Shipping Methods and Costs
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Shipping Options: We offer standard shipping. Shipping options available to you will be displayed during the checkout process.
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Shipping Costs: Shipping costs are calculated based on the selected shipping method, destination address, weight, and dimensions of the package. Shipping costs will be clearly indicated in your order summary before checkout.
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Free Shipping: We may offer free shipping promotions on eligible orders. Free shipping eligibility criteria, such as minimum order value or specific products, will be specified during the promotion period.
Delivery Times
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Estimated Delivery: Estimated delivery times are provided during checkout based on the selected shipping method and your location. Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays or unforeseen circumstances.
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Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can track the status of your shipment using the provided tracking number on the carrier's website.
Shipping Restrictions
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Restricted Locations: Certain remote or restricted locations may have limited or no shipping options available. We will notify you if your location is not eligible for shipping.
Delivery Issues
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Delivery Failure: In the event of delivery failure due to incorrect address information provided by the customer or unsuccessful delivery attempts, the customer may be responsible for additional shipping charges or package retrieval fees.
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Damaged or Lost Packages: If your order is damaged during transit or lost in transit, please contact us immediately. We will work with the carrier to resolve the issue and arrange for a replacement or refund as applicable.
Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at enjoytheride@reefsidesurfco.com. We are here to assist you with any shipping-related inquiries.